Refund Policy
Last updated: June 1, 2026
This policy explains when and how refunds are issued for bookings made through Lander Folk. It applies to all booking types — advance, quick-stop, corporate, and recurring reservations — unless a specific listing states otherwise.
1. Cancellation Window
Refund eligibility depends on how far in advance you cancel a confirmed booking: more than 24 hours before the start time, you receive a full refund; between 2 and 24 hours before, a 50% refund; less than 2 hours before the start time, or after check-in, no refund is issued.
2. If a Landlord Cancels
If a landlord or corporate host cancels a confirmed booking, or the spot is unavailable on arrival, you receive a full refund automatically — the cancellation window above does not apply to host-initiated cancellations.
3. What's Eligible for a Refund
The booking amount — the spot price for the reserved duration — is refundable according to the cancellation window above. Refunds are issued to the original payment method or your Lander Folk wallet, whichever was used to pay.
4. Non-Refundable Charges
Service fees, payment-processing fees, and charges for time already used (e.g. overstay fees) are non-refundable, even when the booking amount itself is refunded.
5. How Refunds Are Processed
Once a refund is approved, wallet refunds appear instantly in your Lander Folk balance, while card and bank refunds take 5–10 business days depending on your provider. You'll receive an in-app notification and email once the refund is issued.
6. Disputes & Chargebacks
If you believe a refund was calculated incorrectly, contact our support team before filing a bank chargeback — most issues can be resolved faster directly with us. Chargebacks filed without contacting support first may result in an account review.
7. Policy Updates
We may update this Refund Policy periodically. Changes apply to bookings made after the update date; bookings made before that date continue to follow the policy in effect at the time of booking.
8. Questions About a Refund?
If you have questions about a specific booking or refund, reach us at billing@landersfolk.com or +20 1155494945 (Cairo, Egypt).